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Privacy policy

Effective date : 29 November 2022
Last updated : 21 April 2023

DATA PROTECTION NOTICE FOR CLIENTS

PRIVACY POLICY AND DATA PROTECTION NOTICE

 

This privacy policy and data protection notice (“Notice”) sets out the basis which Loumme Psychotherapy Clinic trading as The Conscious Mind Psychotherapy by Lou (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our clients (“you”, “your”) in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data (i) in the possession of organisations which we have engaged to collect, use, disclose or process such data for our purposes; and (ii) provided through our website and social media. This Notice is governed by the laws of Singapore. 

 

PERSONAL DATA  

 

As used in this Notice:

 

“client” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide; or (b) may, or has, agreed to our terms and conditions for the supply of any goods or services by us; and

 

“personal data” means data as defined in the PDPA or data, whether true or not, about a client who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. This includes without limitation, your name, residential address and mobile number. 

 

 

Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

 

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

 

We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. 

 

We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

 

Any personal data disclosed by us to any third party recipient shall only be on a as-required and need-to-know basis. 

 

We may collect and use your personal data for any or all of the following purposes:

 

verifying your identity;

performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

managing your relationship with us;

supporting our administrative functions and processes, such as managing appointments or processing payments;

complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

any other purposes for which you have provided the information; and

any other incidental business purposes related to or in connection with the above.

 

We may disclose your personal data:

 

where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

for referrals to other healthcare professionals or institutions for your care;

to comply with our duties as a mental health professional; and

where we may be required to discuss or present your case for the purposes of our professional development or activities, in such event your personal details will be redacted or changed to protect your identity.

 

6. We do not share or sell personal data for advertising or marketing purposes. 

 

 

WITHDRAWING YOUR CONSENT 

 

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing via email to our Data Protection Officer at the contact details provided below.

 

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same. In general, we shall endeavour to process your request within three (3) business days of receiving it. 

 

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be able to continue providing our goods and/or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing via email to our Data Protection Officer at the contact details provided below. 

 

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

ACCESS TO AND CORRECTION OF PERSONAL DATA

 

If you wish to make (a) an access request to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing via email to our Data Protection Officer at the contact details provided below. 

 

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. 

 

We will respond to your request as soon as reasonably possible. In general, our response will be within three (3) business days. Should we be unable to respond to your request within such period, we will inform you in writing of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

 

PROTECTION OF PERSONAL DATA

 

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, and security review and testing performed regularly. 

 

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

ACCURACY OF PERSONAL DATA

 

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing via email at the contact details provided below.

 

RETENTION OF PERSONAL DATA 

 

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

 

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

 

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

 

We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

 

DATA PROTECTION OFFICER

 

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: 

 

Contact No. : 97123321

Email Address : ask.loumme@gmail.com

 

EFFECT OF NOTICE AND CHANGES TO NOTICE

 

This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

 

We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes. 

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+65 87757108

Bidadari Park Drive

Nearest MRT: Potong Pasir

ABOUT

The Conscious Mind Psychotherapy by Lou is operated by a psychotherapist and clinical hypnotherapist in Singapore with a foundation in neuroscience, shaping her holistic approach to mental health. She integrates Cognitive Behavioural Therapy (CBT), Emotion-Focused Therapy (EFT), and somatic awareness to address emotional pain stored in the body, which is particularly effective for anxiety and trauma. Additionally, she incorporates secular spirituality, mindfulness and hypnotherapy creating a transformative, compassionate space where clients can go beyond managing symptoms. Her goal is to support clients in building resilience, clarity, and self-connection, fostering lasting healing and a deeper sense of peace.

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